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1. What should we do if we have water backed up in our basement?

If you are experiencing a backup please contact the Utilities Department immediately at 734.822.3105 or call 734.822.2107 after hours. Do not attempt to stop the flow of water back up through the floor drain. Added obstruction could cause serious damage to your household drainage system.

2. Why did the sanitary sewer back up?

A large amount of rainwater overwhelmed the sanitary sewer. Stormwater should drain away from the home and into a stormwater drainage area, not into the sanitary sewer.

3. How do I file a claim?

Please take inventory, including photos of all damaged items in and around your home, for your records/insurance needs. You will then need to contact your homeowners insurance company and file a claim. A claim also needs to be filed with Pittsfield Charter Township, and can be accessed online. Completed forms, photos, and all other documentation should be emailed to utilities@pittsfield-mi.gov.

4. Who manages stormwater in my neighborhood?

The storm drains are maintained by the Washtenaw County Water Resources Commissioner's Office. If you see an issue with a County Drain, please contact them via phone at 734.222.6860 or report the issue online.

5. Who do I call if my yard is flooded?

Residents should call 911 to report a flooding emergency. All non-emergency issues including flooding and street drainage blockages should be reported to the Water Resource Commissioner's Office by phone at 734.222.6860 or by email at drains@washtenaw.org.

6. Is the water in my basement clean? How do I properly clean it up?

Flood water can contain hazardous materials including backups from the sanitary sewer, chemicals, and pollutants. Clean-up and drying should occur as quickly as possible to minimize mold and the risk of additional problems. Here are some recommended steps to take when dealing with a flooded basement:

1. Turn off the power before entering the basement. If you aren't able to access the circuit breaker, contact a qualified electrician. Do not use any electrical equipment while standing in water. Unplug all electrical appliances.
2. Protect yourself: flood water can contain hazardous materials, including raw sewage, chemicals, and pollutants. Use protective clothing, including waterproof boots, plastic or rubber gloves, protective eyewear, and a face mask when handling floodwaters. Keep children and animals out of the affected areas.
3. Remove the water and dry out the basement using a wet/dry vacuum or sump pump and use fans or a dehumidifier to remove excess moisture and prevent mold. Do not use heat to dry out enclosed areas to avoid creating mildew and further damage.
4. Move any wet items out of the basement including wet carpeting, drywall, and insulation. Discard or properly wash and disinfect all toys, clothing, furniture, and other contaminated objects.
5. Clean and sanitize walls, floor, and other surfaces.
6. Consider taking extra steps to waterproof your basement for the future.

7. How do I schedule a bulk pickup for items affected by flooding?

Please contact the Utilities Department at 734.822.3105 regarding any bulk pick-up needs related to flooding.